You will be entitled to a refund unless otherwise notified directly by your point of purchase. x, Hello! This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Please consult the seller fee information found within our Service. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. I bought these from AXS and paid 214 (bit of a rip off site . But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Seller fees on the Service may vary. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). and our Fans may consider purchasing Allianz ticket insurance at the time of purchase. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Congratulations! Well need evidence from the relevant transport authority. or was there no option for you? Please note that further documentation may be required following our review. For tickets to events located in the United States, the Service is operated by AXS Group LLC. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Peter Kay tickets --. So please be as cautious as possible when going through AXS. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's all a fan needs, all in one app. Please be advised we will require a copy of the death certificate to be attached. Terms and conditions of sites linked to by or from the Service may vary by site. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. The truth is that paying for insurance to guard against this is a waste of money. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. AEG Presents Please note that we are currently unable to process postal documents. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. ADDITIONAL TERMS. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . The form needs to be signed and stamped by your GP and this may be chargeable to you. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. She also helped out with another refund I needed and was so quick. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman Can I get my money back for cancelled or postponed events? If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Klicka hr fr att kontakta oss. Reply from AXS UK. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. The documented police or fire brigade report. Cookie Notice Ticket Insurance. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. This policy will apply regardless of how the error occurred. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Your ability and/or right to transfer or resell tickets may vary. File a Claim | Allianz Global Assistance - Allianz travel insurance The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Official Tickets and Your Source for Live Entertainment | AXS.com We notice that your web browser is out-of-date. We also give them access to 24/7, multilingual . Ad . If I have XCover ticket insurance and miss an event, can I get a refund? What is ticket insurance? Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. has anyone ever gotten a successful refund on an axs ticket? Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Verification of information may be required prior to the acknowledgment or completion of any purchase. Let us know what you were doing when this page came up, plus your IP and request ID Holder covenants not to sue any of Releasees for use of Personage as provided herein. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. PSA: Be careful using AXS when purchasing your tickets By using the Service, you agree to the Privacy Policy and Terms of Use. IP: 141.94.161.174 You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Ticket T's and C's | The O2 Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. (United States) If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Find a will ticket on Gumtree, the #1 site for . AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unfortunately, we will not be able to issue a refund on your ticket insurance. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Click here. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Privacy Policy Besk vr hjlpsida fr mer hjlp och support. Fan Update from AXS BUY THE PERFECT TICKETS Front row or on the aisle? We act as a sales agent for our Client. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. E-mail address is required to create an account. . I was signed in, had my confirmation code and everything, but they didnt send me the ticket. All applicable fees and charges will be disclosed prior to completion of your purchase. 5 minutes isn't long enough! COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. (The reference number will be emailed to you immediately following submission of the online form). Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. 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