In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I asked to print the tickets for my group but was told I had to use the electronic system. I will never ever purchase from Vivid seats again. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. He was very polite, professional, kind, and made the process very easy! VIVID SEATS LLC. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Home | Ticket Purchase Settlement Vivid Seats. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I did not get what I paid for. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Agreed! It is never our intention to make our fans feel this way. I'm very disappointed in Vivid Seats. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Get buying tips about Ticket Websites delivered to your inbox. It told me the section of the tickets but not the exact seat numbers. Vivid seats is such a scam!!! Companies can ask for reviews via automatic invitations. So I have no tickets and am out $600. After a couple days and a hour or two of being on hold I finally received my refund. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. You are paid through PayPal after the event occurs. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) I own a venue. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The support team was very friendly, knowledgeable about the event, and got me great seats. Desired outcome: I had a great experience. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? I expect to pay the normal service fees, but not what you charged me for the tickets. Looking for the best way to buy and sell mobile tickets? I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Sign up to receive our free weekly newsletter. She says no digital. We spent $700 and had our experience ruined for really no good reason. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Our online support team is here to help resolve your concerns. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. 10.1K Ratings. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. 07-12-22 at 5:57 A.M. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. How reliable is vivid seats? Explained by Sharing Culture Reliable & Rewarding Tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I beleive he explained everything I needed to know, in detail. 1239964100050. Who Sets the Price on Vivid Seats? they are all the same basically. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. Desired outcome: So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Vivid Seats Reviews | Shopper Approved The event was then rescheduled for July of 2021and then cancelled again. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! In this guide, I will be reviewing Vivid Seats in detail. Support : Vivid Seats Customer Support Please Refund at least $1000. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings She knew exactly what I needed and arranged to have it. The tickets were shown as $ 264. Then the day of the event I got an email cancelling my ticket. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I just want the tickets I spent my hard earned money on. I do expect a responce and an apology for this overcharge. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. And in checking with the Keillor show I found that the show was not sold out! Ticket master from now on! They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. The site didn't show the total of $632.10 until after I purchased the tickets. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. This is not what I paid for. My friends and I attend several differant venues and purchase tickets online. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Also, VividSeats says all orders are 100% . The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Just another company who still made money over COVID. First time using Vivid Seats to get tickets. THEY ARE SCAMMERS. Vivid nor Ticketmaster seem to care about my issue. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. They made me jump through hoops to get my money back. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Is SeatGeek Legit? If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Vivid Seats is as legit as ticketing sites come. When I go the tickets, I called the venue and was told they were not handicap. 3 for $533.58. Melinda, your concerns are absolutely valuable and matter to us. Vivid seats are scammers. The name on my ticket was someone who purchased tickets the resold them through vivid seats. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid charged me 78 dollars for a 30 dollar ticket. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The insurance was $65.82. They go above and beyond to make my transactions fun and fast! I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Wed, 11 May, 2022 at 5:09 PM. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Ive only purchased tickets from this site twice. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Is Vivid Seats Legit? Review, Comparison & Alternatives Conveniently buy and. I simply want a partial refund because I feel that is fair. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Any shipping fees associated with transferring the tickets are the responsibility of the buyer. We'll get you there. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. UNLV Rebels at Utah State Aggies 2x Football Tickets. Lots of filter options to narrow down events. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Please refund me the differance between what you charged me and what the tickets actually cost. We have a 100% Buyer Guarantee. No issues at all, would use them again. Not game day yet so have not opened app for seats. We understand it's frustrating when events are postponed. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. He was very knowledgeable and courteous. That clearly didn't happen bc I received NO TICKETS! DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Eugene was very helpful with my questions. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. They can see this but they refused to issue a refund. We were also told that the tickets would show up within 48 hours on the event. I asked to speak to the manager, told me there was no one above him. Our content is intended to be used for general information purposes only. I do expect a refund of the differance that the seats should sell for. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats goal is to safely and securely connect customers with event tickets. I called 2 seconds after I saw the $960 total. We lose as a result of your opportunistic business model. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] How is one supposed to know that xfer Piggyback means your tickets aren't together? The office is amazing. Received a correct order confirmation but when the tickets came in they moved me to a different section. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Sometimes the choice seems insufficient to customers. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber I will always use vivid seats when getting my tickets. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). With the plethora of ticket resell sites, this is one to avoid. A. Amalia G. Today. You can count on usas our fans already know. In my eyes I trully beleive you are a rip off company. Vivid Seats ranks 27th among Tickets sites. I found two separate listings for tickets in the same section and row. If I purchase both sets, will the seats be together? Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. 3 for $533.58. This comment was posted by a verified customer. You get an email when the tickets are sold, and then you either upload them or ship them. Had rented a room just for this event. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay I would like to warm people to avoid buying tickets through Vivid Seats. Copyright 2022 Consumers Unified LLC. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Vivid Seats - Home - Facebook It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I had to purchase four more tickets that were handicapped seats from the venue. Never again. Customer identification can be provided if needed. As of Oct. 13th 6:38 pm I am unable to access my tickets. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. They didn't even attempt to make it right. and go to stub hub and . Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Thanks Vivid Seats. Thank you, you have successfully subscribed to our newsletter! Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. The Insurance is not included. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. 2023 Trustpilot, Inc. All rights reserved. Desired outcome: Absolute worst customer service ever. He said I should post the tickets for sale. Vivid Seats Reviews - vividseats.com - Review Centre Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Ticket Listing Information 9. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Do not waste your time or money on this company. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? This changed due to Covid, but we did not get a refund because it was getting rescheduled. Desired outcome: How has everyone's experience been with Vivid Seats? : r/phish - reddit Providing an exceptional buying experience is something we want all of our fans to experience. Vivid Seats provided fraudulent tickets to me. We value your privacy. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Your trust is important to us. I bought 3 with the insurance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
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