You can also view the icons within. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. For the itemVars while loop, And within the producerVars while loop. In addition to empty variables, is it also possible to hide specific variables? My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage }. ServiceNow - Dependent Variables on Record Producer in Service Catalog. Because they have a value, even unchecked check boxes will appear when using this solution. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. function onLoad () {. Hi Albert, Why is this the case? Connect and share knowledge within a single location that is structured and easy to search. Check out the prototype API for more details. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. Label fields label. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! what about related list labels? I notice this works for variables that are not within containers. Great Solution Mark! Continuing on from the example above, the 'Make' variable . I would love to be able to extend this sort of functionality to email notifications. It performs a similar operation to populate the short_description field. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. You could try the same just to verify. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Any chance someone has already figured this out? I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. eval(scriptCode ); Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Records created from a record producer has empty variables values. You would need to add variables to your record producer and populate your new record with these. Sign-up to get the latest news and update information from ServiceNow Guru! How To Add Schedule Job In Update Set In ServiceNow? I am new to ServiceNow. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Its not being set up properly at the client though. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. WARNING at line 6: Bad for in variable vars. current.u_record_producer = cat_item.sys_id; Thanks James! Youre right! Well done. getControl('caller_id'); toggleHelp ( myVar. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Because of the way this works, it will replace the link as well. My only remaining issue is hiding the variable set title if all variables are hidden. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? emptyVars.push(v.getGlideObject().getQuestion().getName()); Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Ive seen this done before. below is the server code function function onLoad() { New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Oftentimes it is more desirable to []. We had to take Calgary Patch 3 to resolve this issue. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. Heres another example that shows how you can access record producer variables using the producer object. I dont have specific code for that though because it will depend on how your UI macros are constructed. Thanks for the feedback! Has anyone managed to do this successfully, or do they know how to? You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Label backgrounds vary, but you should be able to get it to work like this. Thanks for sharing! 13K subscribers in the servicenow community. Youll need to get ServiceNow support to help you with this. } Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. ServiceNow offers a handy little feature on forms that use choice lists. The primary difference is in the way the elements need to be selected from the DOM. Hello Mark, Keep it up. Is there a way to do the same thing with a catalog item record producer for a variable?! 2 Answers. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. Record . I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Is there any reason the first script would not work in Fuji Patch 3? Variable attributes: ref_qual_elements=category . I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Is there a proper earth ground point in this switch box? Note: To create a database view, you need to be very precise, otherwise it will not run. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. When setting a value, ensure the data type of the field matches the data type of the value you enter. So the message that is added in Firefox is like this- Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. Is a collection of years plural or singular? . Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. That is bizarre i set it up on demo site 15 with the same results on what our code is. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. to the appropriate queries in the code might work. I search the glide system class documentation but could not spot it?? I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). There is, but not with the scripts here. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Is there any way in the same solution we can handle the check boxes and two column wide Container. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). I've updated the article. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. Default variable editor The default variable editor is applicable only for record producers. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. This is great AdminPro! They are only empty from a visual standpoint. Can we change the section label similarly. You did such an amazing job. However, it doesnt seem to work with containers that are set to be two columns wide. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). The answer is client scripting. This will sound strange but what about form sections? Do you know if it is possible to retrieve the modified label? Came here lots of times when the wiki did not solve my issues. . I have been racking my brain on trying to get it to work on the sc_task table. It doesnt look like this script works anymore on Berlin. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). function hideEmptyFields() { This configuration can be accomplished in a few simple steps as shown below. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? eval is no more evil than any other method. . Sign-up to get the latest news and update information from ServiceNow Guru! Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. addInfoMessage( message); //Redirect the user to the homepage. Then your update would need to be a GlideRecord query and update. Subscribe to get the latest news, events, and blogs. I think form annotations are probably the best option on a standard form. Now this is how these two look in the portal: Lets navigate to the sys_choice table. Open any record producer record, for example, Create Incident. Is it a known issue or I have to do something else. 0. This script is not working to change variable type Label. Unfortunately I dont know of a simple solution for that. Read on for a fairly simple solution to this problem! Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! I dont have anything for service portal like this currently. Mark, If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. Im not experienced in DOM and not understanding how to find this Element? Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. The problem is that g_scratchpad isnt available to the client as it should be. Here we created a new choice with the following. Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? The post Certified Diversity Recruiters appeared first on Crossfuze. is just going to return the string value of whatever field you're asking for. I know this would mean a performance hit on the client vs running the major work server-side. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. message += 'Thank you for your submission.'; //Add the information message. g_scratchpad.emptyVars = emptyVars.join(,); producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. Other times you'll need to do a GlideRecord query to get it. Save my name, email, and website in this browser for the next time I comment. Video demonstrate that how incident task has been . Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. /* Only include empty variables, and exclude Label and Container variables */ i.e. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. /* Join the variable values together into a string */ As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). Thank you for taking the time to read this, I hope this can be useful in the future. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. Then you can invoke the function from any form with a single line. How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. To fully enjoy this site, please enable your JavaScript. To learn more, see our tips on writing great answers. }. Here's another example that shows how you can access record producer variables using the 'producer' object. Would you say this solution is still needed with the changes to UI Policies in Calgary? SetDisplay should work on forms for variables. Seems to be something with the setDisplay function. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! I agree that they still can be incredibly useful in the right situation. What is the correct way to screw wall and ceiling drywalls? If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Ive tried using label_left and label_right with no success, any thoughts? I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . That is Very Cool. Option to customize record producer using , Often a simple and straight , less customization. The client script is not working. Unchecked check box variables actually have a value of false. What is your opinion? This value can then be used for reporting or other purposes in your system! servicenow catalog variable types. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). Yeah I switched to raw ampersands as an experiment and it worked fine. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. Is there something that Im missing? producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! For a beginner like me, it was not obvious that I should have checked the insert on the business rule.
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