Our community is your official source on Reddit for help with Xfinity services. Privacy Policy. I don't have AT&T, or a landline. Please contact the moderators of this subreddit if you have any questions or concerns. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Our community is your official source on Reddit for help with Xfinity services. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Its important that you dont exit the vehicle unless youre in imminent danger. Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It may be used in setting the FCC's priorities for regulating companies like Comcast. Two delivery trucks have had close calls recently. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Jacksonville, Florida Area. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! How to Report an Issue Online Visit xfinity.com/xfinityassistant. Comcast Xfinity Outage Report Is The Service Down? A recent storm brought down a tree which took down one of the above ground cables by my house. Create an account to follow your favorite communities and start taking part in conversations. Don't touch anything or anyone in contact with a downed power line. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. How do I know if my home is wired for Comcast? Whenever there is an outage, your first step is to report it via email or twitter. Choose the option that best describes your situation. Some utility companies mark or paint their lines. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Occasionally there is a mix up and Comcast forgets to bury the drop. I am extremely frustrated this issue has not been of the upmost importance to your company. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words What to expect: Your complaint will be posted online in a public database. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I am a bot, and this action was performed automatically. New comments cannot be posted and votes cannot be cast. Thank you for reaching out to our forums community, its great we can connect this way! Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. They have been hanging very low for over a year. Don't touch a downed power line or other equipment. Where or how can I report this? You will need to contact a tree trimming service yourself. Emergencies and Safety | Consumers Energy Asking on behalf of my place of business. An official employee, such as myself or whoever is first available, will respond. However, its critical not to cut into a power line, as you know. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Create an account to follow your favorite communities and start taking part in conversations. A drop-down list appears. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I am a bot, and this action was performed automatically. Then Call Us. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. How to Reach a Real Person at Comcast/Xfinity. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Help and Support Topic | Comcast Business Support In the aftermath of a major storm, be aware of hazards presented by downed power lines. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Report downed power lines at 713-207-2222. Can you direct message your name and address? #iworkforComcast Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help I am at a loss. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Verizon Customer Service - Contact Us | Verizon Help Center and Support What to do if you see a downed power line - Pacific Gas and Electric Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. For more information, please see our Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Then it thanks me for signing in. How do I report a downed telephone line? | AT&T Community Forums I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Can you please send us a Modmail message with your first and last name and full address? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have a downed line in my front yard. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. In the top right corner, you'll see a little chat icon near the bell icon. For immediate assistance, check out the Xfinity Assistant. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We truly appreciate you taking the time to reach out to let us know about a downed wire. Connectivity and managing Your Comcast Business network. Scan this QR code to download the app now. Please send us a PM with your first and last name, as well as house numbers to your service address. First Call 9-1-1. Comcast Xfinity Outage Map Is The Service Down? If the center conductor of the cable is solid copper, it carries it quite well. Stay at least 35ft away from any downed wires during cleanup and other activities. How do I report an above ground cable down? Xfinity Customer Service - Contact Us I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! https://corporate.comcast.com/stories/meet-our-digital-care-team. Thank you! Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Where on your property are the lines down on and would you consider them a safety hazard as of now? How do I report down a cable line? 3.) Eastand Royal - Vice President of Customer Experience - LinkedIn I think it may be the original phone line. My electric company has been out already and have told me that it is Comcast's issue. BBC - Wikipedia For immediate assistance, check out the Xfinity Assistant. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Should you experience further issues, please create a new post. Discussion. up. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Report an Issue - Xfinity Support Should you experience further issues, please create a new post. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Call 911, which will get the FD out to asses the wire (s). Report it online using Xfinity Assistant. If you have questions about your services, we're here to answer them. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Downed power lines and safety after a storm - CenterPoint Energy For your safety, do not touch or move the downed line. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Please help before someone gets hurt. Thank you so much for contacting our Xfinity Support Team over Reddit. Then, call PG&E at 1-800-743-5000. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Downed Power Line. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Do what's best for your business. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Massive outages do occur because of problems such as storms, floods etc. Usually 911 dispatch has unlisted numbers for utilities. How to report a down or damaged CenturyLink line. We're sorry that didn't solve your issue. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Downed/hanging electrical wires - who to report to? | Universal Hub Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Click the direct message icon, 2. I would like to report down wires in my back yard for the second time. A coaxial cable is capable of carrying current. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. How do I talk to a real person at Comcast? It is to be expected when weather conditions are severe. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Service Status Center | Comcast Business This website is using a security service to protect itself from online attacks. I called on 7/20/21 to report this issue and no-one has been to fix the wires. how to report downed wires | Xfinity Community Forum Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Type your message in the text area near the bottom of the window 5. Stay at least 10 feet away from the wire and secure the area to keep others away, too. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Cookie Notice How to File a Complaint Against Comcast - Your Options - FairShake According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Question: Does Comcast Hve To Repair A Cut Cable Line. Thanks! How to stay in touch with Verizon during an emergency Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. How does cable internet get to your house? Thanks. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Here is a list of frequently requested telephone numbers: Cable. Our team can assist with getting those downed wires raised. how do i report a downed comcast line? - perfumexo.com While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Let us know. Internet Security with Xfinity - Report Abuse Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The ground around your car may be energized. Companies respond better when others are watching. How do I report this? Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Report an Outage | PECO - An Exelon Company - PECO Energy Company Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Not a word either by phone, email or through the support chat since then. Just select Xfinity support and you will be able to speak with the next available specialist. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Asking on behalf of my place of business. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. You aren't allowed to. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Provide your account info and say, Line is down., Dont have AT&T service? Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast and our Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums A drop-down list appears. to Call your mayor's office. I am a bot, and this action was performed automatically. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Who is responsible for cable line from pole to house? A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Voting closed 14. A: Cable and phone wires dont carry current, so its safe to remove them. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Woman battles Comcast over downed line - WSAZ Then, to let us know why you're calling, say Line is down.. Remember: This number is just for unburied ground cables. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. If you receive overhead electric service, your electric system con- sists of the following: 1. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Find an Xfinity Location Check the status and hours of locations near you. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Archived post. Thanks. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Welcome to the Xfinity community! You can report an issue by going to the Xfinity Status Center. Hope this helps you out. This website wants shut In the 'To' line, type "Xfinity Support" there. In order to get started can you please send me a Modmail message with your full name and service address? Let us give you a call as soon as an agent is available. The tree and the cable are both on the grass verge next to my property. An official employee, such as myself or whoever is first available, will respond. Contact Us | Comcast Business Support If you have questions about your services, we're here to answer them. Please call this number (855) 307-4896 to set up your service. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Report it as a hazard to your local PD, maybe they have a better contact. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Let us know if you find downed or uncovered wires or cables in your area. How do I report a downed line in as few steps possible I have called multiple times but I don't have an account so it won't let me through to talk to someone. The tubing will start to shrink almost right away. Electric Lines that run from the utility pole to your residence. Sound the horn, roll down your window and call for help. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I have followed these instructions and sent the private message on 6/1/21. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Hello saftek and welcome, We have made changes to keep employees safe so response and call times may be longer than usual. STAY AWAY from downed power lines. Hope this helps you out. The wires at my rental property are on the ground. Xfinity Status Center - Check for Service Outages In Your Area There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). How do I report a downed telephone line? Contact Comcast and let them know of the down landline problem. ARA - Utility Regulation - Houston This post was marked as solved. Type your message in the text area near the bottom of the window. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Report Downed cable line | Xfinity Community Forum You can email the site owner to let them know you were blocked. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Comcast Xfinity Outage Map. Call 800.288.2020. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Thank you for bringing this issue to our attention. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Sky News - Wikipedia ASA, ABA, Adherence). Hi, @user_af7a95. how do i report a downed comcast line? - tourdefat.com Question: Does Comcast Hve To Repair A Cut Cable Line Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . If you absolutely need to have it removed, consult with an electrician before doing so. It has been severed months ago and left hanging. Comcast Phone Number | Call Now & Skip the Wait - GetHuman How do you get straight to a representative? How do I get Comcast to come deal with this? If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. To confirm, are the wires in question still low-hanging by chance? That's not what we want to see! If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I am a bot, and this action was performed automatically. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform.
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