WexLocationCode.setTransientValue("wex02"); As more data is collected and trends identified, he expects losses to decrease even further. Merchant Cash Advance WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Your email address will not be published. Talked to their rep. he would settle account for $100, which we paid Most often, people choose Report Only, so the drivers name only appears on reports. See Which Processors Offer No Monthly Fees And No Contracts. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. However, you can get an idea of the costs, depending on which type of fleet card youre taking. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Phillip created this website and has written over 1,000 articles regarding all things payments. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. We were then told that the 6.99% was the periodic rate rather than the APR. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Our card works at a variety of merchants. We also encourage merchants to check out our list of the providers of the best merchant accounts. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. 1 Hancock Street After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Select the date you want the payment to be made. Don't Fall Into An Expensive Trap. This company didnt send me any Cobra benefit and ignored my requests. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Unethical? Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Ive contacted customer service multiple times and spent long times on chat and hold both times. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. I know its confusing .. eye roll .. WEX has frozen my account. How do I qualify for Love's Express Credit? (See Look up card.). Click the desired card # to view its details. Wex Inc. Credit Card Processing 2023: Reviews & Complaints Accepted Payment Types At Love's He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Find out more about WEX WEX FUEL CARDS Processing statements are intentionally complicated so that they can overcharge you. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) However, you can get an idea of the interchange rates you can expect to pay. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. This allows us to see the company through a different lens or perspective than we normally would. The most common fleet cards are by Wright Express (Wex) and Voyager. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Enter a note in the Comment field, if desired. On the Card Details screen, set up the info needed for this card, including policy number and card status. You bet. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Charged to my bank account, we do not own a card. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. See this page to learn how we support our operations. But within the category of purchasing cards are several different possible rates. Yup One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Even after we paid their extortion money, WEX kept our account locked. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. How fleet fuel cards work. However, Visa and Mastercard offer their own fleet. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Accepting Fleet Cards - How to Accept Wex, Voyager, and More Simply add a few details about yourself and the application will be submitted in minutes. Im now on my 3rd time submitting the form to them. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. How Do I Accept a GSA SmartPay Account? | Smartpay They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Would like to join in class action suit. ACTIVE makes the card available to use. Exceptions are even color-coded to make them easier to prioritize. 2023 Host Merchant Services. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 For the tightest security, use Exact Match. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. An approved line of credit offered by Love's Travel Stops to approved customers. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Hard to get a hold of. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. EFS/WEx decided to debit our account and send us a check. Fleet gas cards are a better way to manage fuel expenses for business vehicles. I use my premium refunds to pay for the next months premium. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. If you need more information, you can input your business info here and contact us for assistance. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Wright Express is backed by its own bank, while Voyager partners with US Bank. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. The company has received 107 complaints in the past three years. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Learn more about our monetization policies here. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. For example, a Texaco fleet card can be used at Texaco locations. Finance. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Please please please read reviews and stay away of this company. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Wex gas card approval NO PG! - YouTube In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. How does this make any sense whatsoever?? Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. You will be notified when new oil merchants begin accepting the WEX card. Dont use them, spread the word not to use them, I will be posting on every review site. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. At least thank me for giving you $1,000 that was meant for my 5 year olds education. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. The Prompts Information section appears. To edit a policy, select it in the Policy Number drop-down. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Fleet cards require using equipment that can support enhanced data. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). I mean what do they think we are frauding by going to the dr or getting medication? Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. I still cant get Wex to just distribute my HSA to my new employer. Watch this corrupt company and dont use them for your poor employees. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. The company should have planned for this. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Incompetent fucks. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Worst company managing my health care funds. NO. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. The sole purpose of the material presented herein is to alert, educate, and inform readers. ERGs drive diversity by fostering new bonds and communities across the company. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. It's a cut throat industry. There are per card, per month fees, as well a paper billing fees (applied as a default). If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Ready for the ultimate credit card processing experience? Called them about it, was put on hold for exactly 38 minutes, then they hung up ! As part of a very successful multinational company with annual profit in the extremes of 88+M, As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. WEXs unethical business practices have negatively impacting my credit as well. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. We are FSA account holders that are managed through WEX health. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. show more WEX Reviews document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages.