"If it's been canceled, chances are you're . I have lots of interesting documentation. . The organiser will tell you how to get a refund. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Rob Davies. . How do I unsubscribe from your newsletter? You should typically get a refund for the ticket and any fees or service charges within 30 days. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. We endeavour to rearrange delivery with the customer or arrange a collection point. Taylor Swift Tickets. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 6.3 Allocation of Risk. Plaintiff fails this rigorous analysis.. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Viagogo will never pay you after you sold your tickets and you can never get back your money. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. To be a member of this Site, You must agree to accept the terms in this Agreement. Calls for cancellation and refunds as Elton John postpones tour dates Mtley Cre Concert Tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. We will also add Tax on our fees as applicable. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. 2.10 Collecting Payment. This tracks your activity using third party cookies. Which? It states that if an event organiser offers tickets to . 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News They keep finding excuses as to why it has not been processed. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo is a ticket marketplace for concerts, sports and theatre events. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 6.1 No Warranty. Please add me to the list. PDF FanFair Alliance - Ever get the feeling you've been cheated? We will also add Tax on our fees as applicable. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. 4. 3.1 Accurate Descriptions. I am based in Indiana. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. 2.4 Listing. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . We will not allow You to buy or sell tickets before You have registered with Us. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". It will stay valid for the new date. How do I change the email address on my account? Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. They also had another 150.00 dollars worth of fees per each ticket. I have no ideal why a law suit has not come up sooner. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2.7 Payment Authorisation. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement All redress are non-exchangeable/non-refundable.. How to Request a Stubhub Refund [98% Success] - DoNotPay Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Tickets for Waste Management Phoenix Open. Copyright (c) 2006-2023, viagogo AG. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 3. 2. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. In the case of refunds, we appreciate our customers patience while we process their request.. Gig tickets: How to get a refund when the show won't go on When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Kiwi issues warning after Viagogo 'ripped off' elderly mother If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Here's how you can refund your Justin Bieber tickets 3. Send us your story with as much detail as possible to fill out our investigation. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Top Class Actions is a legal news source You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 4 replies 17.4K views. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Justin Bieber has cancelled the remaining dates of his Justice World Tour. According to the consumer group Which?, Viagogo's terms and conditions say . Nelnet Servicing Data Leak Your Personal Information At Risk! 6.2 Waiver of Consequential Damages; Liability Limit. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Instead, it sat on your $2,031. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. 2.14 Substituted Seat Locations. Otherwise, avoid!!! 3.3 Laws and Regulations. I have been researching this company and very bad negative reviews, and practices. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. viagogo - Buy & Sell Concert, Sport & Theater Tickets 5.Select 'Item dispute', click Continue and follow the on . Best regards, Viagogo team. FanFair Alliance - Ever get the feeling you've been cheated? Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Add in you are not the original purchaser of the tickets. 684 Posts. Terms and Conditions - viagogo ticket exchange that reports on class action lawsuits, class action settlements, Adele FaceTimes fans as some demand refund for flights and hotels over When We receive an offer by bank transfer, We will check to see if the bank account is valid. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. 6.9 Change or Suspension of Site. "If . But gave me only option was to relist on their site or go to resceduled date. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". 6.10 Notices. 1. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Piggyback tickets may not be sold in the same listing. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. They were instructed to mail the tickets to Ireland by five days time, a deadline . This will be posted quickly, exposing the company and letting others see what happened to you! Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Not only no refund. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. 6 things you can do to get a refund for canceled, postponed or Customer Files Viagogo COVID-19 Ticket Refund Class Action Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. We always ask that people only buy from authorised sites in order to protect themselves.'. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. They gave me complete nose bleed seats. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. As well as charged me double the amount. But Which? You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 6.7 Third Party Information. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'.
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